There will be occasions where it will be necessary for us to disclose your personal information to third parties.
We may disclose your personal information to:
Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.
The security of your information is important to us. We operate secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. We have implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorised access.
Only authorised personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required.
We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure.
If you are a subscriber to one of our online services or products or loyalty programs, you may access your personal information by accessing your subscriber/account details via the relevant facility on our websites.
Otherwise, you may at any time, request access to personal information that we hold about you by making a request via our email address below.
We will endeavour to process any requests for access to personal information within a reasonable period of time. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided. If you are a subscriber to one of our online services or products, you may change your personal information by accessing your subscriber/account details via the relevant facility on our website(s).
Otherwise, if you discover or suspect that there is an error or information is missing, please forward your request for correction to our email address below. We will consider your request and as soon as practicable manage the correction of your personal information and will update you in writing. If your correction request is refused, we will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).
If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by us, please forward your complaint in writing to our email address below.
We will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If we decide that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then we will inform our Director in order to resolve the matter.
If you are still not satisfied after lodging a complaint with us and giving us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner.
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Please contact us on the contact details below if you would like to:
Post: Level 3 L03 Shop 378 Dandenong Plaza, Cnr Walker &McCrae Street, Dandenong, Victoria 3175
Telephone: 03 9708 5943